PRIVACY AND PERSONAL INFORMATION
In the course of its business Engage First Aid may collect information from students/clients or potential students/clients, either electronically or in hard copy format, including information that personally identifies individual users. We may also record various communications that students/clients or potential students/clients have with us.
In collecting personal information we will comply with the national privacy principles set out in the Privacy Act 1988.
COLLECTION AND USE OF PERSONAL INFORMATION
Engage First Aid will only collect personal information by fair and lawful means which is necessary for the functions of working with an RTO and is committed to ensuring the confidentiality and security of the information provided to us.
The personal information supplied by individuals to Engage First Aid will only be used to provide information about training opportunities, administration, academic information and to maintain proper academic records. If an individual chooses not to give Engage First Aid certain information then we and the RTO we are partnered with may be unable to enrol the individual in a course or supply them with appropriate information.
GENERAL
Engage First Aid and Frontier Training and Technology T/A Frontier Institute of Technology (Frontier) holds personal information in a number of ways, including in electronic databases, email contact lists, and in paper files held in drawers and cabinets, locked where appropriate. Engage First Aid’s policy is to take reasonable steps to:
make sure that the personal information that we collect, use and disclose is accurate, up-to-date and complete and (in the case of use and disclosure) relevant; and
protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure.
You can also help us keep your information up-to-date; by letting us know about any changes to your personal information, such as your email address or phone number.
DISCLOSURE OF PERSONAL INFORMATION
Personal information about students/clients completing a course with Engage First Aid in partnership with Frontier may be shared with the Australian and Victorian Governments and designated authorities. This information includes personal and contact details, program enrolment details and changes, and the circumstance of any suspected breach of a student visa condition.
Any person or organisation to whom personal information is disclosed as described in this procedure will be required to not use or disclose the information for a purpose other than the purpose for which the information was supplied to them.
Engage First Aid and Frontier will not disclose an individual’s personal information to another person or organisation unless:
1. the individual concerned is reasonably likely to have been aware, or made aware that information of that kind is usually passed to that person or organisation;
2. the individual concerned has given written consent to the disclosure;
3. Engage First Aid or Frontier believes on reasonable grounds that the disclosure is necessary to prevent or lessen a serious and imminent threat to the life or health of the individual concerned or of another person;
4. the disclosure is required or authorised by or under law.
SECURITY OF PERSONAL INFORMATION
Engage First Aid and Frontier will take all reasonable steps to ensure that any personal information collected is relevant to the purpose for which is was collected, is up-to-date and complete. The steps we take to secure the personal information we hold include ICT security (such as encryption, firewalls, anti-virus software and login and password protection), secure office access, personnel security and training and workplace policies.
Frontier will store securely all records containing personal information and take all reasonable security measures to protect, personal information collected by Engage First Aid from unauthorised access, misuse or disclosure.
WEBSITE SECURITY
While Engage First Aid and Frontier strives to protect the personal information and privacy of website users, we cannot guarantee the security of any information that you disclose online: you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact the Engage First Aid by phone or post.
If you become aware of any security breach, please let us know as soon as possible.
DIRECT MARKETING
Engage First Aid may use personal information of students/clients, specifically your name and email address and information about preferences for direct marketing, both as to the preferred communication channels for receiving direct marketing from Engage First Aid and the types of products and services of interest, to let people know about Engage First Aid’s products and services and from time-to-time the benefits of third-party partners, contractors and/or suppliers to Engage First Aid, where we have recipient consent.
Under Australian law, Engage First Aid is not permitted to do so unless we have consent. Engage First Aid is committed to abiding by the law in all jurisdictions.
Where permitted by law to do so, Frontier or our partners, contractors and/or suppliers may contact persons for direct marketing purposes in a variety of ways, including by mail, email, SMS, telephone, or online advertising.
COMMUNICATION OF YOUR CONSENT
Under Australian law, you may communicate your consent to Engage First Aid the use of your personal data for Direct Marketing by:
when providing Engage First Aid with your personal data through our website form clicking the checkbox confirming your consent
when providing Engage First Aid with your personal data through an organiser (workplace, club or otherwise), clicking the checkbox in the email confirming your consent
OPTING OUT
Subject to the above, where you have consented to receive direct marketing communications from Engage First Aid or Frontier, your consent will remain current until you advise us otherwise. However, you can, at no cost, opt out at any time, in the following ways:
students/clients and prospective students/clients of Engage First Aid can update their communications preferences (including opting out of participating in surveys) by simply clicking on ‘unsubscribe’; and/ or
students/clients, prospective students/clients and non-clients of Engage First Aid or Frontier Training and Technology can:
send email Engage First Aid at info@engagefirstaid.com.au or info@frontier.edu.au and / or send a letter to Frontier at 735 Pascoe Vale Road, Glenroy, Victoria, 3046 or Engage First Aid at 54 Hyde Street, Adelaide, South Australia, 5000
advise Frontier team that if they receive a marketing call that they no longer wish to receive these calls; and
use the unsubscribe facility that Engage First Aid and Frontier included in our commercial electronic messages (such as emails and SMS) to opt out of receiving those messages.
RIGHT TO ACCESS AND CORRECT RECORDS
Individuals have the right to access or obtain a copy of the personal information that the Engage First Aid and Frontier holds about them. Requests to access or obtain a copy of personal information must be made in writing. There is no charge for an individual to access personal information that Engage First and Frontier holds about them; however we may charge a fee to make a copy. Individuals will be advised of how they may access or obtain a copy of their personal information and any applicable fees within 10 days of receiving their written request.
If an individual considers their personal information to be incorrect, incomplete, out of date or misleading, they can request that the information be amended. Where a record is found to be inaccurate, a correction will be made. Where an individual requests that a record be amended because it is inaccurate but the record is found to be accurate, the details of the request for amendment will be noted on the record.
Written requests for access to or to obtain a copy of personal information held by Frontier should be sent to:
735 Pascoe Vale Road, Glenroy, Victoria, 3046 or info@frontier.edu.au
Or Engage First Aid to 54 Hyde Street, Adelaide, South Australia, 5000 or info@engagefirstaid.com.au
NOTIFICATION OF SOURCE
If Engage First Aid or Frontier has collected the personal information that we use to send you direct marketing material from a third party (for example a direct mail database provider), under Australian law you can ask us to notify you of our source of information, and Engage First Aid and Frontier policy is to do so unless this is unreasonable or impracticable.